1. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, business name.
- Device Information: IP address, browser type, operating system.
- Usage Data: Pages visited, time spent on our site, interaction with forms or chat.
- Support Data: Information you provide when requesting technical assistance.
2. How We Use Your Information
We use your data to:
- Provide and improve our IT support services.
- Respond to your inquiries and support requests.
- Process invoices, quotes, and transactions.
- Send relevant updates, technical notices, or promotional materials (if opted-in).
- Maintain the security of our website and systems.
3. Sharing Your Information
We do not sell your personal data. We may share your data with:
- Trusted service providers (e.g., payment gateways, hosting providers).
- Legal authorities if required by law or to protect our rights.
4. Data Storage and Security
We implement appropriate technical and organizational measures to secure your personal data. Access to your data is restricted to authorized personnel only.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or deletions of your information.
- Withdraw consent to communications at any time.
To exercise these rights, please email us at info@f1itsolutions.co.za.
6. Cookies
Our website may use cookies to enhance your experience. You can manage cookie preferences in your browser or via our Cookies Settings page.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
8. Contact Us
If you have any questions about this policy or your personal information, please contact us at:
📧 info@f1itsolutions.co.za