Communication & Telephony
Business-grade voice systems that improve call quality and support modern teams, whether they answer on a desk phone, a softphone or Microsoft Teams. We design, deploy and manage the whole system, from SIP trunks and number porting to call routing and queues, and because we are a security-first provider, your phone system is protected and monitored like the rest of your IT.
What's included
VoIP / PBX phone systems
Modern phone systems matched to your environment and budget rather than a one-size-fits-all platform.
Microsoft Teams Calling
Turn Microsoft Teams into your business phone system so staff make and take calls in the tool they already use.
Call routing, auto-attendants & IVR
Callers reach the right person first time through menus, auto-attendants and routing rules built around how you actually work.
Extensions, groups & call queues
Ring groups and queues keep calls answered and shared fairly across teams instead of ringing out on one desk.
Number porting & SIP trunk setup
We move your existing numbers across and set up SIP trunks with porting planned so you stay reachable throughout.
Desk phones & softphone solutions
Handsets for the desk and softphones for laptops and mobiles, so remote and hybrid staff use one system wherever they are.
Fibre / ISP coordination
We work with your fibre and internet providers directly so voice traffic has the connectivity it needs.
Call-quality optimisation
We tune the network and the system for clear, reliable calls and keep tuning as your usage changes.
A clear path, from first look to fully managed.
Assess & design
We review your current phone setup, numbers, call flows and internet connectivity, then design a system that fits your environment and budget, whether that is a VoIP PBX, Microsoft Teams Calling or a mix of both.
Port & implement
We set up SIP trunks, port your existing numbers with the changeover planned around your business, configure routing, IVR, extensions and queues, and roll out desk phones and softphones with minimal disruption.
Run & optimise
We manage the system day to day under the same support arrangement as the rest of your IT, monitor and tune call quality, coordinate with your fibre and internet providers, and adjust call flows as your team changes.
What changes for you
Communication & Telephony, answered.
Can we keep our existing phone numbers?
Yes. We handle number porting as part of the project and set up the SIP trunks your new system runs on. The changeover is planned around your business so callers can still reach you throughout.
Should we use Microsoft Teams Calling or a separate phone system?
It depends on how your team works. If your staff already live in Teams, Teams Calling often makes sense; other businesses are better served by a dedicated VoIP PBX. We assess your environment and budget first and recommend the option that fits, not a preferred product.
Will call quality suffer on our internet connection?
Not if the connectivity is right, which is why we check it before we deploy anything. We coordinate directly with fibre and internet providers where needed and optimise the network for voice traffic. After go-live we keep monitoring and tuning call quality as part of the service.
Let's make your IT an advantage.
Book a free, no-obligation assessment. We'll review your systems and security, and show you exactly where F1 can help.